Website Terms

1. About these terms

This website is run by Floor Crew (Pty) Ltd (registration number 2022/490393/07), trading as Floor Crew. By using it, you agree to these terms. If you don’t agree, please don’t use the site.

2. Quotes and prices

Nothing on this website is a quote or an offer. We quote after we’ve seen the floor, and every quote is sent to you by email with its own terms, prices and dates.

The calculators are guides only. Real quantities depend on the room, the floor and the way it’s laid, which is why we measure before we quote.

3. Floors, products and photos

Product details, specifications and care information come from the manufacturers (for example Finfloor and Osmo) and can change without notice. We check them when we quote.

Colours and textures look different on different screens and in different light, and natural wood varies from board to board. Please look at a real sample before you choose.

Photos of our work are of real jobs. Product and room photos supplied by manufacturers are for illustration.

4. Other websites and tools

This site links to and uses other services, such as Makers Base (where the Osmo products we use are sold), Google Maps and reviews, the Roomvo room visualiser and Evolution Finance. They have their own terms and privacy policies, and we’re not responsible for their content or how they work.

5. Finance

Finance is provided by Evolution Finance, not by Floor Crew. Any application and agreement is between you and them, under their terms.

6. Reviews and project stories

Reviews shown on this site come from our Google Business Profile or from clients who chose to share them with us. We show them as written, with the name shown the way the client chose.

7. Copyright

The content of this website, including the text, our photos and the floor care guide, belongs to Floor Crew or is used with permission. You’re welcome to share links to it, but please don’t copy it for commercial use without asking.

8. Our responsibility

We work hard to keep the information on this site correct and the site available, but we can’t promise it will always be complete, current or free of errors. To the extent the law allows, we’re not liable for any loss arising from using this website or relying on its information. Nothing in these terms limits your rights under the Consumer Protection Act.

9. Your personal information

How we handle personal information is explained in our Privacy Policy. How to ask for records we hold is explained in our PAIA manual.

10. Law and contact

These terms are governed by the law of South Africa. Questions? Email info@floorcrew.co.za or call +27 79 564 2525.