Privacy Policy

1. Who we are

Floor Crew restores, supplies and installs floors in Gauteng. In this policy “we”, “us” and “Floor Crew” mean Floor Crew (Pty) Ltd (registration number 2022/490393/07).

Our Information Officer is Jayce Aldrich. You can reach them at info@floorcrew.co.za or on +27 79 564 2525.

Our PAIA manual explains the records we keep and how to ask for them.

2. What we collect

We only ask for what we need. Depending on how you deal with us, that can be:

• When you ask for a quote: your name, phone or WhatsApp number, email address, suburb, whether the job is for your home or a business (and the business name), what you need and what you tell us about your floor.
• When you use a calculator: your email address and, if you choose, your name, phone number and suburb, with the sizes and results you entered.
• When you download a guide: your name and email address.
• When we do a job: the details needed to quote, plan and do the work, including the address of the property, photos of the floor, invoices and our correspondence with you.
• After a job: if you leave a review, what you write and how you’d like your name shown.
• Email preferences: whether you’ve agreed to marketing emails, the topics you’ve told us you’re interested in, and whether you open our emails and click their links.
• When you visit the site: technical information such as your browser, device, pages visited and where you came from (for example a Google or Facebook ad). Analytics and advertising tools only collect this if you allow them in the cookie banner (see section 10).

Giving us your details is voluntary, but without contact details we can’t reply to you or quote.

3. Where it comes from

Almost everything comes from you directly: through the forms on this website, by WhatsApp, phone or email, or in person. Some technical information is collected automatically when you use the site, and only with your permission for analytics and advertising.

4. Why we use it

• To reply to your enquiry, visit, measure up and send you a quote.
• To plan and do the work, and to stay in touch about it.
• To send you care tips for your new floor a few days after the job, and one reminder about a maintenance check later on (you can stop the reminder with one click).
• To ask how the job went (you can say no to review requests).
• To send you the results or guide you asked for.
• To send occasional floor-care tips and offers, only if you ticked the box to agree. You can unsubscribe at any time with the link in every email.
• With your permission, to see how people use this website and which ads work, so we can improve both and show our ads to people likely to need us.
• To run and protect this website, and to keep the records the law requires (for example for tax).

5. Who we share it with

We don’t sell your information. We only share it with the people and services that help us do the work or run this website, and only what they need:

• our team members working on your job;
• Domains.co.za, which hosts this website, and our email delivery service;
• MailerLite, which sends our emails, only if you’ve agreed to marketing emails;
• Google, for the map and reviews, and (only if you allow it) Google Analytics, Google Ads and Google Tag Manager;
• Meta (Facebook and Instagram), for the Meta Pixel, only if you allow marketing cookies;
• Roomvo, which runs the room visualiser for Finfloor floors, when you choose to use it;
• Evolution Finance, only if you choose to apply for finance with them (you deal with them directly under their own terms);
• anyone we’re required to share it with by law.

6. Information sent outside South Africa

Some of these services (for example MailerLite, Google, Meta and Roomvo) store or process information outside South Africa. We only use services that protect personal information to a standard similar to POPIA.

7. How long we keep it

• Enquiries that don’t become a job: 12 months after we last heard from you, then deleted. A new enquiry or job starts a new 12 months.
• Clients: job records and invoices for 5 years after the job, as tax law requires, then deleted.
• Marketing emails: until you unsubscribe.
• Reviews: while they’re shown on our website, or until you ask us to remove them.

8. How we protect it

This website uses an encrypted (https) connection. Our records are kept in password-protected systems that only the people who need them can open, and our forms have protection against spam and automated abuse. If we ever become aware that your information has been accessed without permission, we’ll tell you and the Information Regulator as POPIA requires.

9. Your rights

Under POPIA you can:

• ask whether we hold personal information about you, and for a copy;
• ask us to correct or update it;
• ask us to delete it, where we don’t need to keep it by law;
• object to us using it, or withdraw your consent (for example to marketing emails or cookies);
• complain to the Information Regulator.

Email info@floorcrew.co.za and we’ll help. We may need to confirm who you are first. You can also use the forms prescribed under POPIA (Form 1 to object, Form 2 to correct or delete), which are available on the Information Regulator’s website.

The Information Regulator (South Africa)

Postal address: PO Box 31533, Braamfontein, Johannesburg, 2017

General enquiries: enquiries@inforegulator.org.za

POPIA complaints: POPIAComplaints@inforegulator.org.za

PAIA complaints: PAIAComplaints@inforegulator.org.za

Website: inforegulator.org.za

10. Cookies and tracking

Cookies are small files a website saves in your browser. We use three kinds:

• Essential: needed for the site and its forms to work, for example to remember your cookie choice and protect the forms from spam. These are always on.
• Analytics: Google Analytics, to count visits and see which pages help people. Only if you allow it.
• Marketing: Google Ads and the Meta Pixel, to measure which ads lead to enquiries and to show our ads to people who visited the site. Only if you allow it.

When you first visit, a banner asks for your choice. Nothing in the analytics or marketing groups loads until you agree, and you can change your mind at any time with the “Cookie settings” link at the bottom of every page. Third-party features you choose to use, such as the Google map or the Roomvo visualiser, may set their own cookies.

11. Children

This website and our services are meant for adults. We don’t knowingly collect information from children.

12. Changes

If we change this policy we’ll update it here with a new date.